Some FAQ's

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Lorem ipsum dolor, sit amet consectetur adipisicing elit. Ex, ipsum aliquam! Officiis asperiores eius itaque tempora nesciunt illum totam porro, molestiae tenetur iure a possimus assumenda, quibusdam excepturi optio pariatur eum doloribus, harum delectus corporis. Eligendi quos fugiat voluptas pariatur reprehenderit illo vitae labore. Non molestias voluptates sit! Minus quibusdam nihil corporis magni excepturi. Facere odit voluptas provident dicta quam dolorem possimus eum. Rerum explicabo aliquid saepe praesentium! Minus ipsam ducimus natus aspernatur fuga tempora omnis dolor ullam, voluptatem velit atque id illo, aliquid aliquam necessitatibus, odio veniam explicabo reprehenderit blanditiis sequi minima provident cumque commodi facere? Excepturi maxime vero laborum qui consectetur natus ex ad iste consequatur recusandae harum magni, perferendis veniam dolorum aut at molestiae modi provident fugit id sit laboriosam sed? Dignissimos rerum mollitia tempora sit qui sed neque aliquid cum ipsum repudiandae inventore optio voluptates similique iure nulla corrupti velit ea illo, officiis in blanditiis! Omnis deserunt neque labore animi dolorum facere provident nostrum sunt. Temporibus nam mollitia aspernatur minima accusamus ratione asperiores totam voluptas et nisi, iusto explicabo, nihil adipisci perferendis perspiciatis omnis delectus libero sunt numquam quam animi. At voluptate accusamus minus, non delectus voluptates ipsum hic libero voluptatem. Voluptatem architecto nihil fugit quo eligendi ratione! Recusandae, necessitatibus. Officiis blanditiis, at corrupti repellendus dolores quaerat quod eius distinctio sint laboriosam dicta architecto hic vel sit expedita debitis possimus dolore quis molestias, voluptatum ex. Maiores fugiat animi, quae rerum reiciendis illum aut, et minus porro, iste quibusdam laudantium quidem. Quia vero iste quaerat porro earum ea laboriosam? Libero quam voluptates consequatur deleniti maxime ullam vero veritatis repellat accusantium repellendus perferendis rem impedit totam dolore tempore illum non ea, neque enim unde, quidem quisquam pariatur commodi. Assumenda quos sequi explicabo nesciunt, dicta reprehenderit voluptatibus odit, ad possimus dolore earum velit sed quisquam ea eius deleniti sint dolores culpa at repellendus atque voluptate veritatis omnis! Debitis veritatis ut tempora quos et voluptates ad odit nisi natus in. Odit repudiandae nulla consequuntur accusamus omnis alias praesentium consectetur quos officia iusto natus, perferendis ut harum, repellendus aperiam molestiae autem quas neque inventore repellat quam voluptas rerum! Quasi blanditiis, autem nulla illum officia magni, tempora nemo harum omnis non id fugiat sed earum natus veniam laboriosam vero esse? Molestiae, vero animi atque rerum praesentium accusamus quia quod similique distinctio! Voluptatibus deleniti ad, pariatur asperiores cumque, in molestias recusandae saepe architecto consequuntur id. Accusamus repudiandae quia eum dicta labore culpa hic itaque inventore architecto alias illum, velit quo deleniti fugiat dolorem laborum nulla voluptate beatae doloremque ratione excepturi nam unde libero officia. Eos, eaque! Rerum debitis itaque cumque quidem enim dolorum ad est autem minus odio nostrum optio tenetur magnam numquam libero hic soluta nisi blanditiis sapiente maxime ipsam, qui deserunt.
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages.
Here's the workflow for localizing your Help Center content into other languages:
1. Get your content translated in the other languages.
2. Configure the Help Center to support all your languages.
3. Add the translated content to the Help Center.
For complete instructions, see Localizing the Help Center.
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how.
You can also change the design of your Help Center. If you're comfortable working with page code, you can dig in to the site's HTML, CSS, and Javascript to customize your theme. To get started, see Customizing the Help Center.
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge.
Using the app, agents can:
• Search the Help Center without leaving the ticket
• Insert links to relevant Help Center articles in ticket comments
• Add inline feedback to existing articles that need updates
• Create new articles while answering tickets using a pre-defined template
Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers.
To get started, see our Knowledge Capture documentation.
And before your agents can start creating new knowledge directly from tickets, you’ll need to create a template for them to use. To help you along, we’ve provided some template ideas below. You can copy and paste any sample template below into a new article, add the KCTemplate label to the article, and you’ll be all set.
Q&A template:
[Title]
Question
write the question here.
Answer
write the answer here.
Solution template:
[Title]
Symptoms
write the symptoms here.
Resolution
write the resolution here.
Cause
write the cause here.
How-to template:
[Title]
Objective
write the purpose or task here.
Procedure
write the steps here.
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content.
The Help Center is designed to provide a complete self-service support option for your customers. The Help Center contains: a knowledge base and, on Guide Professional and Enterprise, a Customer Portal for support requests. You can also add a community to your Help Center if you have Zendesk Gather.
Your customers can search for knowledge base articles to learn a task or search the community, if available, to ask fellow users questions. If your customers can't find an answer, they can submit a support request.
For more information, see Help Center guide for end users.
Each user has a Help Center profile (Guide Professional and Enterprise), so your Help Center users can get to know one another better. Profiles contain relevant information about the user, along with their activities and contributions.
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center.
The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles. Here's the structure:

You can create your own categories, sections, and articles and modify or completely delete ours. See the Organizing knowledge base content and Creating articles in the Help Center to learn how.
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